Privacy Policy

1. Information We Collect

To provide you with our signature "Hotel Éden Experience," we may collect the following categories of information:

• Contact Information: Name, email address, telephone number, and residential/business address.
• Identity & Government Records: Date of birth, gender, nationality, and details from government-issued IDs (Aadhar, Passport, or Visa for international guests) as required by local law.
• Transaction & Financial Data: Credit/debit card details (processed via secure gateways), billing address, and transaction history.
• Stay Preferences: Special requests, dietary requirements, health-related information (e.g., allergies), and feedback regarding your stay.
• Technical Data: IP address, browser type, and "cookie" information when you visit our website.

2. How We Use Your Information

We process your data based on your consent or for legitimate business purposes, including:

• Reservations: To process your booking, manage payments, and send confirmations.
• Personalization: To remember your preferences (e.g., room type, pillow choice) and tailor our services to your needs.
• Safety & Security: To ensure a secure environment through CCTV monitoring in public areas and identity verification at check-in.
• Legal Compliance: To comply with reporting requirements to the Foreigners Regional Registration Office (FRRO) and other Indian regulatory bodies.
• Marketing: With your explicit consent, to send you exclusive offers and updates about Hotel Éden.

3. Data Sharing and Disclosure

We do not sell your personal data. We only share information with:

• Service Providers: Third-party partners who assist with payment processing, IT support, or marketing services, under strict confidentiality agreements.
• Legal Authorities: When required by law, such as responding to a court order or police request.
• Corporate Transactions: In the event of a merger or sale of the property, your data may be transferred to the new entity.

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. These allow us to remember your login details and analyze site traffic. You can manage your cookie preferences through your browser settings; however, disabling cookies may limit some website functionalities.

5. Data Security

We implement robust technical and organizational measures to safeguard your data. This includes:

• Encryption for online transactions (PCI-DSS compliance).
• Restricted access to physical and digital guest files.
• Regular security audits.

Note: While we strive for maximum protection, no method of transmission over the internet is 100% secure.

6. Your Rights (DPDP Act Compliance)

In accordance with the Digital Personal Data Protection (DPDP) Act, you have the following rights:

1. Right to Access: Request a summary of the personal data we hold about you.
2. Right to Correction: Ask us to update or correct inaccurate information.
3. Right to Erasure: Request the deletion of your data (subject to legal retention requirements).
4. Right to Withdraw Consent: Opt-out of marketing communications at any time.

7. Children's Privacy

Our services are not directed at individuals under the age of 18 without parental consent. We do not knowingly collect personal data from children unless provided by a parent or guardian during the booking process.

8. Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by Indian tax and hospitality laws (typically 7–10 years for financial records).

9. Contact Us

For any questions regarding this policy or to exercise your privacy rights, please contact our Grievance Officer: